Order
Cancel an order
Cancel and refund a specific order
post/admin/orders/{order_id:[0-9]+}/cancel.json
Path parameters
order_idinteger required
Order ID
Request body
Example request
{
"amount": "20",
"currency": "USD",
"email": true,
"reason": "customer",
"restock": true
}Response
OK
Example response
{
"order": {
"access_key": "68778783ad298f1c80c3bafcddeea02f",
"additional_information": {
"IPS": "FPT",
"city": "Hanoi",
"country": "example country",
"hostname": "example host name",
"latitude": "27.683528",
"longitude": "27.683528",
"organization": "example organization",
"region": "VN",
"timezone": "7"
},
"applied_discount": {
"amount": "10",
"description": "example desc",
"title": "Super discount",
"value": "example value"
},
"balance": 10000,
"billing_address": {
"address1": "123 Fake Street",
"city": "Fakecity",
"country": "Vietnam",
"country_code": "VN",
"country_name": "Viet nam",
"cpf_or_cnpj_number": "CPF: 231.234.234-23, CNPJ: 23.123.423/4234-24",
"first_name": "John",
"last_name": "Smith",
"name": "example name",
"province": "Ontario",
"zip": "K2P 1L4"
},
"cancel_reason": "customer",
"cancelled_at": "2019-04-22T11:00:00-05:00",
"cart_token": "68778783ad298f1c80c3bafcddeea02f",
"chargeback_amount": 1000,
"chargeback_deadline_at": "2019-04-22T11:00:00-05:00",
"checkout_token": "68778783ad298f1c80c3bafcddeea02f",
"client_details": {
"accept_language": "en-US,en;q=0.9",
"browser_height": 1320,
"browser_ip": "216.191.105.146",
"browser_width": 1280,
"session_hash": "9ad4d1f4e6a8977b9dd98eed1e477643",
"user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"
},
"closed_at": "2019-04-22T11:00:00-05:00",
"created_at": "2019-04-22T11:00:00-05:00",
"created_at_in_timezone": "2019-04-22T11:00:00-05:00",
"currency": "USD",
"customer_locale": "en-CA",
"discount_applications": [
{
"allocation_method": "across",
"code": "SUMMERSALE",
"description": "my scripted discount",
"discount_type": "fixed_amount",
"is_applied_entire_order": true,
"target_selection": "all",
"target_type": "line_item",
"title": "custom discount",
"type": "script",
"value": 10,
"value_type": "fixed_amount"
}
],
"discount_code": [
{
"amount": 30,
"code": "SPRING30",
"type": "fixed_amount"
}
],
"email": "bob.norman@hostmail.com",
"financial_status": "pending",
"fulfillments": [
{
"id": 255858046,
"name": "255858046",
"notify_customer": true,
"order_id": 450789469,
"service": "255858046",
"shipment_status": "confirmed",
"status": "255858046",
"tracking_company": "4PX",
"tracking_number": "1Z2345",
"tracking_numbers": [
"112345Z2345"
],
"tracking_url": "http://example.com/etracking/tracking.cgi?InquiryNumber1=1Z2345&TypeOfInquiryNumber=T&AcceptUPSLicenseAgreement=yes&submit=Track",
"tracking_urls": [
"http://track-example.com/startairmail.php?code=112345Z2345"
],
"variant_inventory_management": "shopbase"
}
],
"id": 450789469,
"is_in_post_purchase": true,
"line_items": [
{
"discount_amount": 1,
"fulfillable_quantity": 1,
"fulfillment_service": "amazon",
"fulfillment_status": "fulfilled",
"image_src": "https://example.com/img.jpg",
"item_discount_price": 20,
"line_item_discount_amount": 20,
"line_item_discount_price": 100,
"line_item_price": 100,
"line_item_price_after_discount": 20,
"line_item_price_before_discount": 20,
"line_item_price_with_explicit_discount": 10,
"line_item_weight": 10,
"not_explicit_discount_price": 2,
"order_id": 1,
"price": 225,
"product_id": 1,
"product_type": "1",
"quantity": 1000,
"raw_price": 20,
"raw_weight": 10,
"requires_shipping": true,
"shipping_rate": {
"code": "weight_based_47925+weight_based_47926+weight_based_47928",
"id": 43531,
"price": 8,
"title": "Small Packet International Air",
"type": "weight_based, price_based, item_based",
"variant_id": 123213213123
},
"sku": "IPOD2008GREEN",
"tags": "Emotive, Flash Memory, MP3, Music",
"tax_amount": 20,
"tax_lines": [
{
"price": 25.81,
"rate": 0.13,
"title": "HST"
}
],
"tax_rate": 1,
"title": "IPOD2008GREEN",
"total_item_discount_price": 10,
"total_line_with_discount_price": 10,
"total_tax_amount": 10,
"variant_id": 1,
"variant_title": "IPOD2008GREEN",
"weight": 1.5,
"weight_unit": "kg"
}
],
"name": "example name",
"not_explicit_discount": 123,
"note": "Customer changed their mind.",
"order_number": 100,
"order_status_url": "https://checkout.shopbase.com/112233/checkouts/4207896aad57dfb159/thank_you_token?key=753621327b9e8a64789651bf221dfe35",
"original_total_price": 10001203,
"payment_gateway": "paypal",
"phone": "+557734881234",
"post_purchase_timeout_at": "2019-04-22T11:00:00-05:00",
"previous_shipping_fee": 10000,
"processed_at": "2019-04-22T11:00:00-05:00",
"referring_site": "http://www.anexample.com",
"refunds": [
{
"id": 92738740,
"note": "Item was damaged during shipping",
"order_adjustments": [
{
"amount": -8,
"kind": "shipping_refund",
"order_id": 171016912932,
"reason": "Shipping refund"
}
],
"order_id": 171016912932,
"refund_line_items": [
{
"discount_amount": 10.99,
"line_item": {
"discount_amount": 1,
"fulfillable_quantity": 1,
"fulfillment_service": "amazon",
"fulfillment_status": "fulfilled",
"image_src": "https://example.com/img.jpg",
"item_discount_price": 20,
"line_item_discount_amount": 20,
"line_item_discount_price": 100,
"line_item_price": 100,
"line_item_price_after_discount": 20,
"line_item_price_before_discount": 20,
"line_item_price_with_explicit_discount": 10,
"line_item_weight": 10,
"not_explicit_discount_price": 2,
"order_id": 1,
"price": 225,
"product_id": 1,
"product_type": "1",
"quantity": 1000,
"raw_price": 20,
"raw_weight": 10,
"requires_shipping": true,
"shipping_rate": {
"code": "weight_based_47925+weight_based_47926+weight_based_47928",
"id": 43531,
"price": 8,
"title": "Small Packet International Air",
"type": "weight_based, price_based, item_based",
"variant_id": 123213213123
},
"sku": "IPOD2008GREEN",
"tags": "Emotive, Flash Memory, MP3, Music",
"tax_amount": 20,
"tax_lines": [
{
"price": 25.81,
"rate": 0.13,
"title": "HST"
}
],
"tax_rate": 1,
"title": "IPOD2008GREEN",
"total_item_discount_price": 10,
"total_line_with_discount_price": 10,
"total_tax_amount": 10,
"variant_id": 1,
"variant_title": "IPOD2008GREEN",
"weight": 1.5,
"weight_unit": "kg"
},
"line_item_id": 128323456,
"quantity": 2,
"restock_type": "return",
"subtotal": 10.99,
"title": "Title",
"total_refund": 2.67,
"total_tax": 2.67,
"variant_title": "Variant title"
}
],
"restock": true,
"shipping": {
"amount": 10,
"full_refund": true
},
"transactions": [
{
"amount": 10,
"authorization": "ch_1AtJu6CktlpKSclI4zjeQb2t",
"currency": "USD",
"error_code": "invalid_cvc",
"gateway": "shopbase_payments",
"id": 999225661,
"kind": "capture",
"message": "Marked the Cash on Delivery (COD) payment as received",
"order_id": 450789469,
"source_name": "web",
"status": "success",
"test": true
}
],
"user_id": 238478920
}
],
"shipping_address": {
"address1": "123 Fake Street",
"city": "Fakecity",
"country": "Vietnam",
"country_code": "VN",
"country_name": "Viet nam",
"cpf_or_cnpj_number": "CPF: 231.234.234-23, CNPJ: 23.123.423/4234-24",
"first_name": "John",
"last_name": "Smith",
"name": "example name",
"province": "Ontario",
"zip": "K2P 1L4"
},
"shipping_discount": 2,
"shipping_fee": 10,
"shipping_lines": [
{
"carrier_identifier": "third_party_carrier_identifier",
"code": "weight_based_47925+weight_based_47926+weight_based_47928",
"discounted_price": 4,
"fulfillment_service": "third_party_fulfillment_service_id",
"price": 4,
"source": "canada_post",
"tax_lines": [
{
"price": 25.81,
"rate": 0.13,
"title": "HST"
}
],
"title": "Small Packet International Air"
}
],
"shipping_tax": 2,
"shop_id": 123123,
"source_name": "web",
"subtotal_price": 123,
"tax_lines": [
{
"price": 25.81,
"rate": 0.13,
"title": "HST"
}
],
"taxes_included": true,
"token": "68778783ad298f1c80c3bafcddeea02f",
"total_discounts": 1,
"total_line_items_discount": 123,
"total_line_items_price": 123,
"total_price": 100000,
"total_quantity": 100,
"total_shipping": 10,
"total_tax": 123,
"total_tip_received": 4.87,
"total_weight": 10,
"updated_at": "2019-04-22T11:00:00-05:00",
"weight_unit": "Kg"
}
}